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Privacy Policy

The personal information you provide will be used solely for responding to your inquiry and providing information about our services.
Please review the following Privacy Policy regarding our handling of personal information and indicate your consent.

PaPaLaB Co., Ltd. (hereinafter referred to as “the Company”) recognizes the protection of personal information provided by customers as an important responsibility and handles such information appropriately in accordance with the following policy.

1.Purpose of Collecting Personal Information
The Company may collect personal information for the following purposes:
Responding to customer inquiries and providing proposals based on requests
Delivering information related to products, measurement videos, and services (only with customer consent)
Conducting campaigns for subscribers to distributed content
In addition to the above, personal information may be used within the necessary scope for the following purposes:
Development and improvement of products and services
Requests for cooperation in surveys
Creation of statistical materials and analytical data (used in a form that does not identify individuals)

2. Types of Personal Information Collected
Within the scope necessary to achieve the above purposes, the following personal information may be collected:
Name
Company name and department
Contact information (phone number, fax number, email address, postal address)
These items will be clearly indicated as “Required” or “Optional” on forms as necessary.

3. Use of Personal Information and Provision to Third Parties
The Company will not provide or disclose personal information to third parties except in the following cases:
When customer consent has been obtained
When it is necessary to share information with subcontractors (such as sales agents) for providing products or services
(In such cases, appropriate personal information protection agreements will be concluded) When disclosure is required by laws or regulations, including lawful requests from courts or government authorities
Personal information will be used only within the scope necessary to achieve the stated purposes and will not be used for any other purposes.

4. Management of Personal Information
The Company implements appropriate security measures to prevent unauthorized access, leakage, alteration, or loss of personal information, including:
Implementation of access restrictions
Employee education and supervision
Use of security software
Regular inspections and reviews

5. Use of Cookies
The Company may use cookies for the following purposes:
Improving website usability, such as supporting inquiry form input
Understanding site usage and access analysis
Displaying advertisements based on user interests
If you do not wish to use cookies, you can disable or delete them through your browser settings.

6. Customer Rights and Procedures (Disclosure, Correction, and Suspension of Use)
（1）Customers may request disclosure, correction, addition, deletion, or suspension of use of their personal information.
After confirming the identity of the requester through prescribed procedures, the Company will respond promptly within a reasonable scope.
For identity verification purposes, we may request the presentation of official identification documents.

(2) Requests for Suspension of Use or Deletion
If you no longer wish to receive product information, measurement videos, service updates, or other communications from the Company, you may follow the procedure described at the bottom of each email or contact us via the [Contact Form].
Upon request, the Company will promptly suspend such communications or delete the relevant personal information in accordance with your request.

7. Review and Revision
This Privacy Policy may be reviewed and revised as necessary in response to changes in laws or services.
Revisions will be published on the Company’s website.

8. Contact Information
Contact Information for Personal Information Inquiries

Personal Information Protection Officer
PaPaLaB Co., Ltd.
Email: contact@papalab.co.jp
Tel: +81-53-416-5700